Frequently Asked Questions

Job Aids have been created to guide you through the use of Workday and ordering office supplies. Please refer to this link to the ISC Service Now.

As of September 2020, we no longer offer rentals for printed textbooks, however many of our digital materials are still offered as rentals.

We cannot allow students to return gowns later than 1 hour after your ceremony is over. Gowns are packed up and shipped back to Winnipeg at the end of each day. Any unreturned gowns and hoods will be charged to students at their full replacement cost so please be sure to return the gown after you have finished taking pictures with your friends and family.

Submit a support request with the UBC Learning Technology Hub.

We start returning unsold textbooks back to the publishers approximately six weeks after the first day of term. To ensure you get your books, we strongly recommend purchasing them at the beginning of term.

Yes, if you are ordering from one of our established programs on this page.

Otherwise, you must meet our minimum order quantities for clothing which are:

• Screenprinted items: 24
• Embroidered pieces: 12

For giftware (such as drinkware and lanyards) minimum order quantities are item-dependent. Please contact the Custom Imprint Buyer to request more information.

No, you do not need to buy both. If you buy the Canvas Digital option, this gives you both the eBook and Canvas access completely digitally. Buying the Canvas Print option gives you Canvas Access but packaged with a printed book instead of an eBook.

No, Workday does not require a credit card. Workday will post all charges using your Workday “Worktag #/FDM#.

Vancouver – The Robing Room for faculty is the Royal Bank Cinema at the Chan Centre. Access via the Royal Bank Cinema entrance off of Crescent Road.

Okanagan – The Robing Room for faculty is the DVC Boardroom located in the Administration Building.

Faculty must check in at the Robing Room at least 30 minutes before the ceremony, so please plan to arrive a minimum of 45-60 minutes prior to your ceremony start time to ensure you leave adequate time to pick up your regalia from the Bookstore staff.

Canvas refers to materials that are integrated into your course site. If a course material includes “Canvas” in the name, this indicates that there is a digital component accessible within Canvas that is included with your purchase. Your instructor will give you more instructions in class.

Please see our Return Policy.

For students receiving a bachelors or masters degree, your rental includes a black gown, a hood representing your faculty and unique degree, and a mortarboard style hat. At the end of your ceremony, your gown and hood must be returned. You may keep the mortarboard hat as a souvenir.

For doctoral students, your rental includes a doctoral gown, a doctoral hood, and a beefeater cap. The gown, hood, and cap must all be returned.

We wish we had more, too! The number of used textbooks we offer is determined by how many textbooks are being reused for each course and are returned to us each term. After a brief hiatus, we are pleased to announce that our used textbook purchase and resale program will be returning for the 2023 fall term. Please check back later for more details!

Vancouver – The drop off location has changed! Gowns must be returned to the UBC Bookstore, located at 6200 University Blvd, Vancouver, BC V6T 1Z4 no later than one hour after your ceremony concludes.

Okanagan – Regalia must be returned to the UBC Okanagan Bookstore.

Please return your gown no later than 1 hour after your ceremony concludes.

The average cost for Term 1 Arts or Commerce textbooks is $400.00 and for Science $700.00. If you choose used digital, the cost will be much lower. 

UBC Bookstore accepts Canadian currency (in-store only), Visa, Mastercard, American Express (in-store only, WeChat (in-store only), AliPay (in-store only) and Interac (debit cards, in store only). You may use a parent’s credit card, however you must be able to demonstrate you have their authorization.